Cancellation or Refund Policies

These Policies are valid for the website. The refund is a customer’s request to receive the amount paid for an item or service.


The product purchased is out of inventory and it is not possible to deliver another one with similar characteristics and of equal or greater price.
The delivery time exceeds the INDICATE DATE business from the date of purchase without the customer receiving the product.
The product was lost by the courier.
An incorrect amount has been charged to the customer, the refund applies for the difference.
Due to the different scenarios that may exist in online purchases, all cases not covered by these policies will be reviewed and processed by individually.

    To request a refund, you will be asked for the following information, which you can send by Email, chat or Telephone:
    Order number with which you bought your product. (It is in the option MY ACCOUNT).
    Description of the item and / or order.
    Reason why the refund is requested.
    Payment method with which the purchase was acquired.
    In case it is necessary to send the product, its conditions must be evaluated by before proceeding with a possible refund.
    Confirmed the receipt of the refund request will proceed to the process of review, the receipt of the request does not imply the authorization of the refund.
    Reimbursement requests will be analyzed and the client will be notified both in cases of proceeding and in cases of non-reimbursement of the refunds and the reasons.
    The shipping costs for the return of the product will be borne by the customer, if you wish we can send a guide to schedule the collection of the product and the shipping cost will be deducted from the refund.


      The estimated times for processing a Refund once authorized are:
      Payment with TDC time of 10 to 15 business days.
      Payment with BancaNet Direct 5 business days.
      In the case of payment with Premia Points, physical exchange will be made for products of the same price as initially acquired.
      Paypal, Dineromail (OXXO and 7-11) 5 business days.
      HSBC Bank Deposit, 5 business days.

      The following exceptions apply to refunds.
      The product purchased does not work properly and has been reported within the first 15 days of receipt of the same, the customer and agree to wait for the review of the item and repair it, only if it is not possible repair it you can change the product for a new one.