Delivery or Service Policies
These Policies are valid for the website arianstours.com and it is understood that at the time of purchasing any of our products or services the customer accepts the terms, conditions and delivery policies specified below.
1. RECEPTION OF GOODS
It is an indispensable condition that at the time of receipt of the merchandise, any incident that may exist in the state of the same or the packaging is indicated on the delivery note that is signed to the carrier and communicated to Arians Tours S.A. said incident by e-mail to arianstours@gmail.com / info@arianstours.com within a maximum period of INDICATE TIME OR HOURS from receipt of the package. If the package presents significant damages with which it is believed that the product could have suffered damage, it must be rejected and Arians Tours S.A. must be notified. Immediately.
1. SERVICE RECEPTION
It is an indispensable condition that you communicate to Arians Tours S.A. any incident or claim that was had during or after receiving the service, notifying by e-mail to arianstours@gmail.com / info@arianstours.com within a maximum period of INDICATE TIME OR HOURS from the reception of the service.
2. RETURN OF GOODS
The client will have a period of INDICATE TIME OR HOURS from the reception of the product to send to Arians Tours S.A. Any claim in relation to the product supplied. After that period the products will be considered as compliant by the customer. The claim must be made through INDICATE HOW YOU WANT TO RECEIVE THE CLAIMS (ONLINE FORM, DOWNLOADABLE FORM, EMAIL, ETC.). Arians Tours S.A. It is not responsible and reserves the right to refuse possible returns in case of merchandise in poor condition due to improper use or transport damage. INDICATE WHO WILL BE RESPONSIBLE FOR SHIPPING COSTS FOR THE RETURN.
Product returns will only be accepted in the following cases:
a) The return of non-defective merchandise as a rule INDICATE IF ACCEPTED / NOT ACCEPTED., in special cases the return is accepted but always with the prior approval of Arians Tours SA, assigning a “CASE” number to be recorded at the time of return.
In these cases of return a surcharge will be applied for management and administration expenses of INDICATE THE VALUE (%) of the value of the merchandise. Returns are not accepted for amounts less than INDICATE THE VALUE ($).
b) Defective material upon receipt of it: If the material is defective, a request must be made on our website. Once a “CASE” number has been assigned, the product will be sent to Arians Tours S.A. with its original packaging, original manuals and accessories and with its corresponding “CASE” number visible on the outside of the packaging.
c) Defective material in warranty period: In case of defective material within the warranty period, warranty management will be accepted. INDICATE WILL NOT BE / YES Original packaging, manuals or accessories will be required. Once a “CASE” number has been assigned, the product will be sent to Arians Tours S.A. within a maximum period of INDICATE TIME OR TIME. On the outside of the packaging, the “CASE” number must be included. After the INDICATE TIME or TIME the “CASE” will be canceled.
3. WARRANTY
The guarantee of all our products will be the one established. INDICATE WHO IS RESPONSIBLE FOR THE WARRANTY ON THE PRODUCTS.
4.- CONFIDENTIALITY
Arians Tours S.A. guarantees the security of the information of its customers, which travels in an encrypted way to our secure site and is managed in such a way that it cannot be deciphered by agents external to us.
5.- AVAILABILITY AND PRICES
Prices are expressed in INDICATE PROCESS CURRENCY, according to the reference exchange rate on the day of the transaction. They may also be subject to change without notice. Arians Tours S.A. ensures the availability of the products and services shown on the portal. If a situation arises, lack of availability, Arians Tours S.A. promptly inform its customers, by email of our Customer Service, about this situation beyond our control, indicating the estimated delivery time.
6.- DELIVERY SCHEDULES
The opening hours for receiving purchases through the Arians Tours S.A. portal are:
Monday to Friday INDICATE SCHEDULE and Saturdays INDICATE SCHEDULE.
Also Arians Tours S.A. Make deliveries at the following times:
Monday to Friday INDICATE SCHEDULE and Saturdays INDICATE SCHEDULE.
The client accepts that they must have a person to receive their purchase at these times. Arians Tours S.A.A will not accept as a commitment special schedules that the client writes in the fields of the order form and will only attend as commitment as indicated in this document. The customer accepts that if his purchase order has been registered outside the hours of receipt of purchases, it will be sent in the following range of immediate available hours.
IMPORTANT: Purchase orders made online on Sunday will be processed the next business day.
7.- PAYMENTS
The customer undertakes to pay / settle / cancel the purchase order made by the portal Arians Tours S.A.A in its entirety. The type of payment is by credit card INDICATE WHAT KIND OF CREDIT CARDS ACCEPT. Arians Tours S.A. It is affiliated with the Verified by Visa and Master Security Code service to offer its customers the greatest security and confidence possible when making their payments online. (ONLY IF YOU APPLY)
8.- ORDER POLICIES
The client must provide the complete details of the recipient’s address. In case the client does not have the complete address, the client can be supported to look for the address, as long as this is a business address, company or places that by their commercial, assistance or governmental nature are of public interest, due to These effects the client provide at least the telephone and email and name of the contact. Arians Tours S.A. reserves the right not to deliver information to the client if he has incurred in the delivery of partial or misleading information about his identity.
9.- DELIVERY POLICIES.
Arians Tours S.A. makes deliveries INDICATE THE SCOPE OF DELIVERIES IN GEOGRAPHICAL AREAS. The customer is obliged to provide the necessary information of the recipient to deliver the requested product. Any error or lack of information in this regard will be the sole responsibility of the client. The estimated delivery time is to INDICATE ESTIMATED DELIVERY TIME, depending on the place of delivery. INDICATE ANY DETAILS IN THE FUND OF YOUR DELIVERY PROCESS
10.- CANCELLATIONS
Once the Purchase Order has been sent and processed, through our portal, Arians Tours SA …. INDICATE WHAT THEIR TERMS ARE EXAMPLE: We will accept cancellations of any purchase order within the following 24 hours of request, as long as it has not been Billed and dispatched. In this case, the customer must request the refund or cancellation of the payment either with deposit or bank transfer and / or with a credit card, so that it can be returned, provided that it meets the conditions explained above. To cancel your purchase order or any of the items, the customer must contact us through the Customer Service Center, to the email arianstours@gmail.com / info@arianstours.com.
11.- LIMIT AND LIABILITY
Use of cards without authorization of the owner or stolen. We are not responsible for purchases made with credit cards without prior authorization from the owner or stolen; It is understood that the person making the purchase is fully authorized to carry out the transaction and that, therefore, we cannot refuse to process it. Making transactions online without the prior consent of the owner or with stolen cards constitutes a fraud which is punishable by Panamanian law. Payment not recognized for disagreements with the service or ignorance of the payment method. We send information via email to our customers regarding our credit card payment providers. We are affiliated with a Financial Institution with high standards at the regional level, which provides us with credit card collection, serving as our sole responsibility to be a secure collection agent for our clients with the card issuing bank. You are informed that your bill will show the payment of the purchase under the name of Arians Tours SA We do not accept under any circumstances, any payment not recognized by the customer for lack of knowledge of the form of collection or for disagreements with the delivery. The fact of establishing a claim with the bank, ignoring its purchase, implies a suspicion of potential fraud; so that with the information of the order, signature of receipt of the order by the addressee, sufficient evidence will have to support the claim that is filed. It will be of vital importance that the client always contact us to clarify any point.
12.- CONSUMER PROTECTION
We undertake to comply with the provisions of the Consumer Protection and Defense Law and the guidelines regarding privacy policy.
13.- NOT EXPECTED
Any situation not foreseen in these policies will be resolved by our Customer Service Center. At all times it will be verified under the philosophy of maximum customer satisfaction, compliance with our agreements, under the understanding that there will be agents external to us that will prevent us from fulfilling our purpose.